Information on check-in and the destination airport
Our check-in counters open two hour prior to departure. We request you complete your check-in at least 90 minutes prior to departure, and note the information screens which we may available for your interest in order to estimate the amount of time you require.
To ensure that your flight is not delayed, passengers must report to the check-in counter, at least 30 minutes prior to departure. Failure to do so, may result in refusal to fly, or loss of traveling privileges.
Preventive measures for the protection of passengers:
Passengers with international reservations must have a valid passport, or identification card, and other documents (i.e. visa), which may be necessary for the specific destination.
24–HOUR CALL CENTER
Düsseldorf: +49 (0) 211 17 39 930
Stuttgart: +49 (0) 711 87 03 06 90
München: +49 (0) 89 97 30 66 42
Frankfurt: +49 (0) 69 25 66 760
Vienna: +43 (0)1 319 10 74
Vienna: +43 664 233 63 06
Prishtinë: +381 (0) 38 220 220
Berlin: +49 (0) 30 56 82 14 79
Hannover: +49 (0) 51 13 36 29 09
Hamburg: +49 (0) 40 30 39 47 58
Zürich: +41 (0) 44 315 59 59