FAQ

Airlines have different rules regarding passenger baggage.

To familiarize yourself with the rules of the airlines regarding hand luggage or checked baggage, please contact our customer service center.

All passengers must complete check-in at least 2 hours before the flight departure.

Please ensure that you have your boarding pass at least 90 minutes before the scheduled departure time!

If you have a complication-free pregnancy, you are allowed to travel until the 36th week of pregnancy. A medical certificate is required after the 29th week of pregnancy.

Please carefully read the rules of the airlines you are flying with as they may have different regulations!

We recommend making your request as soon as you book your ticket.

We will assist you in determining your exact needs and explain the next steps. Please contact our customer service center at [email protected] or call us at:

+383 (0) 038 220 200  

+49 (0)180 30 30 306  

+41 (0)44 315 59 59

Please note that phone calls may be charged by your telephone provider.

Airlines have different rules for children traveling unaccompanied by adults.

Please contact our customer service center for more information at [email protected].

Yes. You can pay by credit card at the office at the airport.

Yes. You can change your flight date for a fee. In addition to the change fee, you may need to pay any difference in fare between your old ticket and the new one.

Yes, you can change your flight destination for an additional fee.

No. Once the ticket has been processed, you cannot change the passenger's name.