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Kosovo Air Carrier “Kosova Airlines-KSA”
Kosova Airlines GmbH
Brandschenke Str. 178
CH-8002 Zürich
Owner: Naim Ejupi
Company Number: CH-020.9.002.076-4
1. Scope of the General Terms and Conditions
All services of the KOSOVO AIR CARRIER “KOSOVA AIRLINES-KSA” (hereinafter referred to as “Kosova Airlines”) are provided exclusively on the basis of the following General Terms and Conditions. Deviations from these terms and conditions are only valid if they have been agreed upon in writing and confirmed by us in writing.
2. Offer and Conclusion of Contract
The offers in the online reservation system constitute a binding request by the customer. By registering through the online reservation form, the customer enters into a binding agreement for the conclusion of a transport contract according to the valid transportation conditions of “Kosova Airlines”.
The transport contract becomes effective upon acceptance by “Kosova Airlines”. “Kosova Airlines” confirms the acceptance of the reservation by sending a reservation confirmation via e-mail or by charging your credit card.
3. Payment Terms
The prices valid are those displayed and confirmed at the time of reservation. Payment is made exclusively through a credit card accepted by “Kosova Airlines”.
After receiving the reservation confirmation, the full ticket price must be paid, which will result in the credit card provided being charged.
If the bank or credit card institution refuses the payment, “Kosova Airlines” is authorized to immediately terminate the contract and cancel the reservation. In such cases, a processing fee of 30.00 EUR per passenger will be charged.
4. Confidentiality
“Kosova Airlines” guarantees full confidentiality of all data received from the customer.
5. Travel Documents
The passenger receives the reservation confirmation via e-mail, which also serves as the travel ticket. Traveling without a valid travel document is not permitted.
Airline tickets cannot be accepted as valid travel documents if, before departure, it is determined that the information and/or the name does not match the personal data of the passenger provided during the reservation.
Passengers with altered flight tickets or reservation numbers will be excluded from the flight. The full ticket price will still apply.
For the reissue of lost tickets or other cases not caused by “Kosova Airlines”, a processing fee of 30.00 EUR per flight ticket will be charged.
Each passenger is personally responsible for complying with entry regulations of other countries, as well as passport and visa requirements. “Kosova Airlines” is entitled to charge the passenger for any costs resulting from non-compliance with these regulations.
6. Rebooking / Cancellations
Rebookings and name changes can be made depending on availability and after payment of a corresponding rebooking or cancellation fee. These requests may be made in writing or verbally by providing the reservation number before the flight date during business hours via telephone, fax, or the address listed on the invoice/reservation confirmation.
Flight cancellations are only possible upon written request via email ([email protected]) or fax (+496925667626) on working days until 18:00. Cancellations made on Sundays or public holidays will be processed on the next working day. The cancellation date considered is the date when “Kosova Airlines” receives the request.
Reservation Policy
• For reservations made more than 30 days before departure, cancellations can be made up to 7 days after the reservation date.
• For reservations made 15–29 days before departure, cancellations can be made up to 4 days after the reservation date.
• For reservations made 7–14 days before departure, cancellations can be made up to 3 days after the reservation date.
• For reservations made 3–6 days before departure, cancellations can be made on the same day as the reservation.
• For reservations made 24–72 hours before departure, cancellation can be made within 2 hours after the reservation.
Ticket Cancellation Refund Policy
In case of ticket cancellation by the customer/agent for flights booked on flyksa.com, the following refund policy applies:
• 30 days before departure – customer receives 85% refund of the paid amount.
• 15 days before departure – customer receives 75% refund of the paid amount.
• 7 days before departure – customer receives 65% refund of the paid amount.
• 3 days before departure – customer receives 55% refund of the paid amount.
• 24 to 72 hours before departure – customer receives 20% refund of the paid amount.
Conditions for Changes and Cancellations
• Passenger name changes after the above deadlines are allowed with payment, based on the current price if there is a price increase, and an additional fee of 30 € / 30 CHF per direction per reservation will apply.
In case of a price decrease, the original reservation price remains valid and an additional fee of 30 € / 30 CHF per direction per reservation will apply.
• Travel date changes may be made up to 3 days (72 hours) before departure, with an additional charge according to the current system price. If the price increases, an additional fee of 20 € / 20 CHF per direction per reservation will apply.
In case of a price decrease, the original reservation price remains valid and an additional fee of 20 € / 20 CHF per direction will apply.
• If a passenger wishes to travel earlier than the reserved date, the change can be made with payment according to the current ticket price if there is a price increase, plus an additional fee of 30 € / 30 CHF per direction.
If the price decreases, the original reservation price remains valid and an additional fee of 30 € / 30 CHF per direction will apply.
If a date change is requested within 3 days before departure, the ticket may be placed for sale again in the flyksa.com system at the current price.
• If the seat is sold, the passenger may choose to change the reservation date. In this case, the corresponding sales amount will be refunded via flyksa.com, with an additional cost of 30 € / 30 CHF per direction.
Cancellation of Subsequent Reservations
If you do not appear for the first flight (No-Show), please note that the second flight may be cancelled unless we receive confirmation from you.
7. Check-in Time
“Kosova Airlines” advises passengers to present themselves at the check-in counter at least 120 minutes before departure. Passenger check-in closes 40 minutes before departure.
“Kosova Airlines” is not responsible for late arrivals. The passenger is responsible for arriving on time for the flight, connecting flights, and any paid services.
8. Return Flight Confirmation
Every “Kosova Airlines” customer is required to confirm their planned return flight 24 to 48 hours before departure via telephone with “Kosova Airlines”. Return confirmations can be made using the telephone numbers listed on the ticket.
If you fail to confirm your return flight and miss it, the right to the flight is forfeited.
9. Baggage and Documentation
The permitted baggage allowance per paying passenger is 25 kg (for “Germanwings” only 20 kg). No baggage allowance is permitted for infants.
Unused baggage allowance cannot be transferred to other passengers. Only passengers who have booked together may combine their baggage allowance.
Excess baggage may be transported upon payment of the applicable excess baggage fees, however transportation cannot be guaranteed.
Each passenger is responsible for complying with entry regulations, passports, and visa requirements.
10. Discounts for Children and Youth
Children up to 2 years old (without the right to a separate seat) and children up to 11 years old pay a reduced fare. The age of the child at the time of departure is decisive.
“Kosova Airlines” reserves the right to verify the child’s age before departure and adjust the applicable fare.
11. Assignment
The assignment of claims against “Kosova Airlines” is not permitted.
12. Complaints
Complaints must be submitted in writing immediately after the completion of the flight to the following address:
Kosova Airlines GmbH
Customer Service
Brandschenke Str. 178
CH-8002 Zürich
13. Place of Jurisdiction
The place of jurisdiction is Zurich (Switzerland).
14. Severability Clause
If individual provisions of these regulations are wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that is legally and economically closest to the purpose of the invalid provision.
15. Version
These conditions apply to the stay on 26.10.2025, and are also updated from 26.10.2025.