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Services

Our accommodating crew always ensures excellent service throughout your entire flight.


On Board

Services and regulations on board are handled differently by each airline.


For preliminary information regarding:

- Use of electronic devices

- Prohibited items

- Safety instructions


As well as information about:

- Food

- Entertainment


Please contact the relevant airline or our customer service center.


Also, please consider the IATA regulations for dangerous goods. For further information regarding national regulations for your destination, please contact the Department of Foreign Affairs.

Check-in

General Information:

- Check-in: 2 hours before the flight

- Boarding pass: 90 minutes before the flight

- Gate: 40 minutes before the flight

- One suitcase and one carry-on bag are allowed per passenger as of April 1, 2015.


For more detailed information regarding:

- Check-in procedures

- Allowed baggage (weight, prohibited items, etc.)

- On-board rules and services

- Special services


Please contact the relevant airline!


Identification Documents

In addition to a valid passport, additional documents (such as visas) may be required.

- Ensure you have all necessary travel documents

- For additional information regarding visas and entry rules, please contact the relevant embassy or consulate in your country.

Bookings

Depending on your preferences, you can make reservations in the following ways:


**Online**  

Using the latest technology to meet your needs, booking flights or travel arrangements online with "Eurokoha" and "Kosova Airlines" has been greatly simplified.


**Call Center**  

Our call agents are available 24 hours a day, 7 days a week. They speak fluent Albanian, German, and English.


**Live Chat**  

Our call agents will assist you from 09:00 to 18:00 (Monday - Friday) and on Saturdays from 10:00 to 15:00.


**Travel Agencies**  

"Eurokoha" and "Kosova Airlines" collaborate with over 300 agencies in Kosovo, Europe, and beyond.

Discounts

Eurokoha and Kosova Airlines offer permanent discounts for:


- Groups

- Students

- Pensioners

- People with special needs

- Members of the KSF (Kosovo Security Force) and police


For more information, please contact our Customer Service Center.

Baggage Rules

**Baggage and Carry-on Bags**


The rules regarding baggage allowances vary between airlines. 


Please check the specific regulations of the airline you are flying with. To find out the European Union regulations regarding carry-on bags, please click here.

Special Services

**Special Service Requests**


Special service requests will be handled in accordance with the airlines operating the flight. For more information, please contact the relevant airline.


**Pregnant Women:**

- Generally allowed to travel up to the beginning of the 36th week of pregnancy.

- A medical certificate is required for women from the 29th week up to the end of the 36th week.


**Unaccompanied Minors:**

- Some airlines do not accept unaccompanied minors. For more information, contact the relevant airline.

- Unaccompanied minors must be at least 5 years old.

- Unaccompanied minors between 5 and 11 years old will be cared for by the transporting airlines.

- An additional fee will be charged at the airport for each unaccompanied minor.

- To register, please contact the relevant airline immediately after booking to ensure all necessary formalities are met [link].


**Passengers with Mobility Impairments:**

- Escort service

- Wheelchair transport


Assistance for passengers with mobility impairments will be provided based on the services of partner airlines.


If you require special assistance, please contact the airline operating your flight or email us at [email protected].